GED Customer Service

Last Updated on April 9, 2024.

In this post, we’ll inform you about how to best contact GED Testing Service. We also give you our recommendation on contacting GED Testing Service.

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Quick reminder: we offer free online GED classes. However, students need to schedule their tests through GED.com.

With our free support, you can learn if our online teaching method is fine for you. If it is, you can continue with Onsego GED Prep, an accredited, comprehensive program that’ll get you ready for the real thing in no time.

How to Contact GED Testing Service

Let’s look a little further into how you can best contact GED Testing Service. The organization’s customer service representatives will help you with all the questions you may have.

You can contact them by phone, email, or chat using the information below.

Bear in mind that GED® Testing Service can be reached Monday through – Friday from 9 a.m. to 5 p.m. CST for order information and from 7 a.m. to 7 p.m. for test-related information. The office is closed on local and U.S. holidays.

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Please note that when you’re inquiring about any specific order you placed, you should provide that specific order number as well as the e-mail address that you used upon registration with this store.

Contact GED Customer Service by Chat

Live Chat Support is our recommended way of contacting GED Testing Service. To find chat support, scroll down to the bottom of any page of the GED.com website and click on the “Contact Us” link in the footer.

Here, you will find the chat option. Some students reported that they didn’t see it. If it happens to you, look for a blue “bubble-like” icon in the low right corner of your screen. Click on this icon to start chatting. The image we attached here illustrates the position of the chat icon.

The waiting time is 10-20 minutes, and you can get all the information you need.

This service is available:

North America: Monday through Friday from 8 am to 5 pm CT.
Other countries: Monday through Friday, 2 pm to 11 pm GMT and 1 am to 1 pm GMT.

Please note that you should never include credit/debit card or social security number information when you chat with GED Testing Service’s agents.

Keep also in mind that it’s not possible to schedule, cancel, or reschedule your GED test appointment by chat.

Contact By Phone:

If you want to contact GED Testing Service, use the following information:

North and South America
Call 1-877-392-6433 (1-887-EXAM-GED)
Monday through Friday from 7:00 am to 7:00 pm CT
The Office is closed on local and U.S. holidays

Preguntas en Español
For Spanish, call 1-877-450-3276
Monday through Friday from 7:00 am to 7:00 pm CT
The Office is closed on local and U.S. holidays.

Asia Pacific (APAC) Region
Call +85-2-3077-4923
Monday through Friday from 8 pm to 12:29 pm GMT/UTC

Europe and Middle East Region
Call +44 (0) 161-855-7440
Monday through Friday from 9 am to 5 pm GMT/UTC

Africa Region
Call +27 (0) 11 728 0212
Monday through Friday from 9 am to 5 pm GMT/UTC
Email: info@ged.org.za

Contact by Email

If you have general questions, want to set up your MYGED account, or want to schedule your tests, you can contact GED Testing Service by email at help@GED.com.

For products, go to StoreHelp@GED.com GED Testing Service will answer your email requests within two business days. This counts for orders placed on the GED Marketplace and on GED.com. Always include your name and the order number you’re referring to.

When scheduling your tests, your email should always include your account number, your first and last name, telephone number, and mailing address, all in the same way as the information is listed in your GED account.

Why the GED Test Matters

GED Testing Service offers the GED® exam, a learner-centric high school equivalency diploma program that’s recognized across the U.S. as equivalent to a common high school credential. GED Testing Service requires test centers to check GED test-takers’ identities in accordance with state regulations.

Millions of North American adults lack a high school diploma, often missing out on the knowledge and skills to succeed in the contemporary marketplace. Bear in mind that you can take the four GED modules one at a time and that your GED scores don’t expire as long as the current format of the GED test is used.

Today, holding a secondary education degree (high school or equivalent diploma) is required for practically all available positions, even at the entry level.

For almost eight decades, the GED program has helped millions of adult learners succeed by giving them the opportunity to earn a credential that’s equivalent to a high school degree and that allows for a college education and a brighter future in general.

The GED program does not merely provide a test. It is an extensive and comprehensive educational program that educates students to meet today’s employers’ and colleges’ tech-savvy expectations.

The GED exam is offered exclusively in a computer-based format and can be taken at one of the thousands of testing facilities across the country or online in a proctored format.